Terms & Conditions
Orders may be placed by phone, fax, email or by mail (see our "Contact Us" page). The following information is required:
- Name of Institution
- Delivery and Invoice Addresses
- Purchase Order Number or Credit Card Number (inquire)
- Product Catalog Number and Description
- Quantity/Size of Product
- Name of End User (optional, but preferred)
- Telephone Number
- VAT Exemption Certificate or E.C. Equivalent
Pricing and Payment Terms
Prices are subject to change without notice. Payment terms are Net 30 days from receipt of invoice. Active Motif does not agree and is not bound by any other terms or conditions that have not been expressly agreed to in writing by a duly authorized officer of Active Motif.
Shipping
All North American orders are shipped FOB Active Motif, Inc., Carlsbad, CA. Shipping and handling costs are prepaid and added to the invoice. Active Motif reserves the right to select the packaging and shipping method, which will ensure the stability of product and efficient shipment tracking. If an alternate shipping method is specified, Active Motif may charge a handling fee. Domestic orders normally ship by overnight air express.
Order Confirmation and Duplication
Written confirmation of a telephone or fax order is not required. However, if confirmation of an order is sent, it should be prominently marked, "CONFIRMING ORDER, DO NOT DUPLICATE." Duplicate shipments due to incorrectly marked confirming orders will be subject to a Returned Goods Charge of 20% of the List Price(s) of the product(s) returned, plus shipping and handling charges. Full credit cannot be issued for returned goods as all products are perishable and the quality of returned goods cannot be assured.
Resale Prohibited
In the absence of an express written agreement to the contrary, all products are sold by Active Motif for the exclusive use of the purchaser, and are not to be resold.
Claims and Returns
Any claims for credit or return goods requests must be made within 10 days of receipt. Active Motif will not accept returned products without prior authorization. No credit will be issued for product returned without prior authorization. To obtain return goods instructions, please contact our Customer Service Department. If an error by Active Motif results in shipment of an incorrect order, Active Motif will, at its option, either ship a replacement order at no charge or credit the customer's account for the original product shipped in error.
If an error by the customer results in the shipment of an incorrect order and is reported to Active Motif within 10 days, the customer may obtain returned goods authorization and return the product(s) for partial credit. Full credit cannot be issued for returned goods as all products are perishable and the quality of returned goods cannot be assured.
Warranty
Product information is subject to change. Before ordering, please review the product specifications as published on our website, or call and request product specifications from Active Motif or from your distributor. Product information on the website reflects, in general, the applications and conditions for use. Products should be used in accordance with the documentation shipped with the product. Active Motif reserves the right to change product specifications without prior notification. All products supplied by Active Motif are warranted to meet or exceed our published specifications when used under normal conditions in your laboratory. Should any product fail to perform as warranted, upon notification, Active Motif shall promptly replace it, free of charge. Our obligation, and your sole remedy, is limited to such replacement of the product or, at the option of Active Motif, full credit of the original purchase price and the shipping and handling charges. Unless otherwise stated, the products in this catalog are sold for research use only.
ACTIVE MOTIF DOES NOT MAKE ANY OTHER WARRANTY OR REPRESENTATION WHATSOEVER, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THESE PRODUCTS. IN PARTICULAR, ACTIVE MOTIF DOES NOT MAKE ANY WARRANTY OF SUITABILITY, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY PRODUCT. IN NO EVENT SHALL ACTIVE MOTIF BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.

